Your Givi donors receive customized receipts, just like your Qgiv donors! To access your Givi receipts, click the Givi item under Fundraising in your control panel.
Click the Receipts tab.
You'll see two tabs, and you'll land on the Donation tab by default. If you have recurring donations enabled in your Givi settings, you'll see a Recurring Receipts section.
Your Standard Donation receipt is what all Givi donors will receive by default. You can edit the content of the receipt by clicking Edit. You have the same editing capabilities for Givi receipts as with Qgiv receipts. You can read more about that here.
You can also send a locked PDF version of the receipt by toggling on the Include PDF Receipt option near the bottom of the editing area.
If you enabled recurring donations and you don't toggle on any of the recurring receipts, your recurring donors will receive the standard donation receipt each time their recurring donation bills. It's a great idea to toggle on some or all of the recurring receipts and customize them with language just for your recurring donors!
Let’s take a look at each type of recurring receipt.
- Recurring Donation Created sends upon the creation of a recurring donation.
- Recurring Donation Billed sends when a recurring donation actually bills, as opposed to when it’s created. Donors will receive this each time the payment bills.
- Recurring Donation Decline/Error sends if there’s ever a processing error or if a donor’s method of payment is declined. This receipt includes the error message received from the issuing card company.
- Recurring Donation Completed sends when a recurring donation’s final occurrence has been billed.
- Recurring Donation Ending Soon sends 30 days before a donor's recurring payment schedule is ending OR if their payment method is expiring.
- Recurring Donation Cancelled sends when a recurring donation series is cancelled before completion.
You can toggle the receipts in this area on and off at any time.
In the System tab, you'll find the option to toggle on a Refund receipt. Your Givi donors will receive this if you issue a refund.
Get in there and customize those receipts!