If you have Worldpay as your payment processor, you'll see the Batches & Settlements option under Reporting on your control panel.
Please note: You won't see this option if you're using another processor for your merchant account.
This area shows how transactions have been grouped and settled in your bank account based on the batch time set for your merchant account.
You’ll see a table containing your current monthly settlements summary. The information on the table includes the settlements Batch Date, the estimated Deposit Date, amount of Visa/MC/Discover/Amex transactions, eCheck transactions amount, Refunds/Chargebacks, the Funded amounts for card payments, and any Unfunded transactions.
Please note: Different merchant accounts may group Visa, Mastercard, Discover, Amex, and eChecks differently. You may also have additional columns if you've enabled other payment methods, such as PayPal. Make sure to check the columns along the top of the table!
The estimated deposit date is the day you should see those deposits on your bank statement. On that date, there will be a deposit for each of the columns in the table. By clicking the Date, you can see a detailed view of all transactions (including donor name, transaction ID, amount, payment method, transaction status, and source) that make up those totals.
In certain cases, Amex and eChecks may show in the Unfunded column and may be deposited in your account later because they take longer to settle. For nonprofits using Litle, Amex and eCheck transactions settle normally and will be listed in the Funded column.
Normal settlement times for eChecks are between 7-10 business days; for Amex it’s normally 5-7 business days. It's also important to note that eChecks can only be refunded 5 days after the transaction occurred. This is to protect you from potentially refunding an eCheck that has been returned.
Facebook Fundraisers donations will always appear in Unfunded because those payments are settled via Facebook. Since they’re settled by an entity independent from Qgiv, we don’t have real-time information on the settlement of those items.
Click the calendar icon at the right side of the table to view a daily breakdown of each batch, which includes line items for Restrictions and GiftAssist.
You can use the drop-down menu in the upper right-hand corner of the table to access settlements from previous months.
You may also enter a custom date range by selecting that option in the menu. If you select Custom Date Range, more options will appear, prompting you to enter your desired dates. Once you’ve done so, click Go.
