Please note: If a donor with a donor account would like to update stored payment methods, they must log in and do that themselves. You do not have access to donors' accounts.
If you'd like to edit a recurring donor's card or bank account information for a particular payment, navigate to Recurring Payments under Reporting in the organization-level control panel.
Here, you'll locate the recurring record of the donor you'd like to update. Once you locate the record, click on the Recurring ID number. You'll see you have the ability to edit almost all of their information in different sections.
To update their card or bank information click on the Edit button next to Payment.
Enter the correct information and click Save Payment Information.
If you are updating information in a paused or ended recurring record, be sure to reactivate the payment so it will actually process. If any payments were missed, the system will NOT automatically charge the donor for these missed payments.
Check out this article for more information on managing recurring donations!