If your bank information changes, please contact us—via email at support@qgiv.com or by submitting a support ticket—and we will provide you with the details applicable to your account settings.
Your bank information will need to be updated with a few different entities: Qgiv, your eCheck processor, your Merchant Processor, and AMEX (if applicable).
Depending on the type of merchant processor you're using, additional paperwork may be necessary. However, one core requirement is a pre-printed voided check or a signed letter from the bank on bank letterhead stating that you have an account at that bank and also stating your account and routing numbers.